Refund policy

Made to order, just for you

Every Lactose Free piece is printed after you place your order, so we don’t hold stock. Because of this, we can’t accept returns for change of mind or wrong size. If something is wrong with your order, we’ll fix it.

When we’ll replace or refund

• You received the wrong item (wrong size, colour, or design)

• The product arrived damaged or defective

• There’s a major print error that doesn’t match the design shown on the product page

How to claim

• Your order ID

• Clear photos of the issue (include the packaging if it arrived damaged)

• A short description of the problem

We’ll review your request within 2 working days. If it’s approved, we’ll send a free replacement or refund you to your original payment method if a replacement isn’t possible.

What we can’t cover

• Change of mind

• Ordering the wrong size (please check the size chart before ordering)

• Slight colour differences between your screen and the printed product

• Courier delays (we’ll help follow up with the courier, but delays don’t qualify for a refund)

Cancellations

You can cancel within 30 minutes of placing your order by contacting us with your order ID. After that, production begins and we can’t cancel.

Delivery

Production takes 2–4 business days, and delivery takes 4–7 business days after that, so most orders arrive in 6–11 business days. If your order hasn’t arrived 5 days after the estimated date, contact us and we’ll follow up with the courier.